Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
Convenient Location
Good Amenities
Unclean Rooms
Limited Dining Options
6.6/10
Nice
Rooms
6.7
Location
6.7
Service
7.0
Dining
5.7
Guest reviews
6.6/10
based on 3 reviews
7.0
7.0/10 based on 927 reviews
Marc
United States,
December
2023
6.6/10
My stay at the hotel was a mixed experience. The rooms didn’t seem properly cleaned, and there was a musty smell like cigarettes inside. However, they did have all the conveniences needed for a family stay. The service was friendly but a bit distracted at times, especially during breakfast. The location was perfect with beautiful views but a bit challenging to navigate with a stroller in the hallways. Despite some drawbacks, the hotel had a convenient location and good amenities overall.
Rooms
5.0
The rooms didn’t seem properly cleaned, with a musty smell like cigarettes inside. However, they had all the conveniences needed for a family stay.
Service
6.0
The service was friendly but a bit distracted at times, especially during breakfast.
Location
8.0
The location was perfect with beautiful views, making it a great place to stay.
Dining
7.0
Facilities
7.0
The hotel had good amenities for a comfortable stay.
Convenient Location
Unclean Rooms
Julian
United States,
October
2023
6.4/10
The hotel rooms were nice and large enough for us, without being too expensive, allowing us to enjoy the rest of the Dells without breaking the bank. However, the service needs some updates and the dining experience was weak. The location, while very close to everything, felt a little outdated and not as clean as expected.
Rooms
8.0
The rooms were the best feature of the hotel, nice and large enough for us.
Service
7.0
The staff were very helpful and accommodating to our requests.
Location
6.0
The location was very nice for the cost of the rooms, but it really should not be called a water park.
Dining
5.0
The dining, especially due to malfunctioning card readers, was disappointing with limited options.
Facilities
6.0
The facilities looked a little too old and a little dirty.
John
United States,
June
2023
6.8/10
The hotel had a decent room setup with a king bed, pullout sofa, kitchenette, and Jacuzzi tub in the main area, while a separate room had 2 queen beds, feeling like a basement. I found it very clean, and the two pools were a plus, but the location seemed a bit strange for comfort.
Rooms
7.0
The rooms were decently clean and I appreciated the Jacuzzi tub, but the basement-like feel and location could be off-putting.
Service
8.0
The staff, particularly the one at the pool area grill/bar, was excellent and very helpful, although there were some instances of unhelpful and rude encounters.
Location
6.0
The location, while definitely family-friendly with activities for all ages, was somewhat strange and not as relaxing as expected, with some inconvenience navigating the pool area.
Dining
5.0
The dining experience, starting late and feeling crowded, left something to be desired, especially for families with young children.
Facilities
8.0
The facilities overall were satisfying, with the two pools being a highlight despite some minor inconveniences.